日邮物流（中国）有限公司 招聘 Key Customer Service Manager 客服经理

日邮物流（中国）有限公司是世界的500强航运企业之一——日本邮船株式会社（NYK）在中国开设的全资子公司。日邮物流（中国）有限公司于2000年进入中国。经过多年发展，目前共投资设立了17家分公司， 8家办事处，已经成为拥有千余名优秀员工的大型物流公司。总公司设在上海，并在广州、福州、厦门、深圳、珠海、武汉、天津、北京、青岛、大连、苏州、无锡、南京、宁波、杭州等地设有分公司及办事处。公司为不同的客户设计专门的物流方案，依托其全球海陆空物流网络及先进的仓储物流设施，成为在各类产品的仓库派送、集运和物流领域里的佼佼者。公司拥有一支年轻，精力充沛，充满活力的员工团队；他们工作严谨，服务专业。公司非常注重员工的培养，通过提供团队培训、外部培训、员工自我培训计划相结合的培训机制，培养一专多能、自主思考的优秀员工。企业的专业服务源于每位员工优秀的专业素质。公司诚挚的欢迎有志者加入我们的团队。 应聘该职位 其它职位 更多招聘信息 岗位类别：客户服务类 工作地区：上海市 行业：年龄要求：18-45岁学历：本科招聘人数：1名工作经验：不限职位描述: Job Responsibility: - Daily trucking report combining, counterchecking, submitting and troubleshooting; - Bi-weekly ge list combining, counterchecking, submitting and troubleshooting; - SOP updating; - New service (new trade lane, new shipping mode for current trade lane, etc) pricing and quotation sheet updating; - KPI monitoring and quarterly presentation to Jakks USA; - Sheet - “Question Sharing Platform for Jakks Project” updating and pending issue trailing; - Official holiday notice and duty list preparing and releasing; - Customer complain handling; - Regular internal conference and review arranging; - Regular meeting with customer. - Develop and maintain good relationship with assigned customers; - Coordination between operation and customer to ensure business success; - To receive and clarify customer requirements clearly, both technical and commercial; - To communicate customer to the appropriate OPS group for their review and proposed action plan - To lead quotation process with solution, freight forwarding and contract logistics department; - Analysis operation performance, responsible for KPI measurement and management - To receive OPS group P&L results for assigned customer and pursue ways to improve P&L - To facilitate the exchange of information between customer and OPS with a satisfactory resolution - To drive for operation excellence and cost saving program. - Responsible for AR of the assigned customer Job Requirement: - At least 3 to 5 years operation experience of international freight forwarding. - Good understanding of transportation processes to include China domestic transportation, international air and International Ocean. - Strong ability in spoken and written Chinese and English in order to communicate effectively with both Chinese and non-Chinese customer base. - ability to manage multiple accounts. - Ability to engage with customer to uncover future needs, suggest creative ideas. - Strong interest in both operations, and account interface. - Ability to work constructively with various functional groups within Yusen Logistics. - Desire to accept key customer service manager responsibility.