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日邮物流(中国)有限公司 招聘 Key Customer Service Manager 客服经理

船舶人才网 发布时间: 2017/2/25 8:08:24 文章来源:中国船舶人才网

日邮物流(中国)有限公司是世界的500强航运企业之一——日本邮船株式会社(NYK)在中国开设的全资子公司。日邮物流(中国)有限公司于2000年进入中国。经过多年发展,目前共投资设立了17家分公司,
8家办事处,已经成为拥有千余名员工的大型物流公司。总公司设在上海,并在广州、福州、厦门、深圳、珠海、武汉、天津、北京、青岛、大连、苏州、无锡、南京、宁波、杭州等地设有分公司及办事处。公司为不同的客户设计专门的物流方案,依托其全球海陆空物流网络及先进的仓储物流设施,成为在各类产品的仓库派送、集运和物流领域里的佼佼者。公司拥有一支年轻,精力充沛,充满活力的员工团队;他们工作严谨,服务专业。公司非常注重员工的培养,通过提供团队培训、外部培训、员工自我培训计划相结合的培训机制,培养一专多能、自主思考的员工。企业的专业服务源于每位员工的专业素质。公司诚挚的欢迎有志者加入我们的团队。
岗位类别:客户服务类 工作地区:上海市
行业:年龄要求:18-45岁
学历:本科招聘人数:1名
工作经验:不限
职位描述:
Job Responsibility:

- Daily trucking report combining, counterchecking, submitting and troubleshooting;

- Bi-weekly charge list combining, counterchecking, submitting and troubleshooting;

- SOP updating;

- New service (new trade lane, new shipping mode for current trade lane, etc) pricing and quotation sheet updating;

- KPI monitoring and quarterly presentation to Jakks USA;

- Sheet - “Question Sharing Platform for Jakks Project” updating and pending issue trailing;

- Official holiday notice and duty list preparing and releasing;

- Customer complain handling;

- Regular internal conference and review arranging;

- Regular meeting with customer.

- Develop and maintain good relationship with assigned customers;

- Coordination between operation and customer to ensure business success;

- To receive and clarify customer requirements clearly, both technical and commercial;

- To communicate customer to the appropriate OPS group for their review and proposed action plan

- To lead quotation process with solution, freight forwarding and contract logistics department;

- Analysis operation performance, responsible for KPI measurement and management

- To receive from OPS group P&L results for assigned customer and pursue ways to improve P&L

- To facilitate the exchange of information between customer and OPS with a satisfactory resolution

- To drive for operation excellence and cost saving program.

- Responsible for AR of the assigned customer

Job Requirement:

- At least 3 to 5 years operation experience of international freight forwarding.

- Good understanding of transportation processes to include China domestic transportation, international air and International Ocean.

- Strong ability in spoken and written Chinese and English in order to communicate effectively with both Chinese and non-Chinese customer base.

- ability to manage multiple accounts.

- Ability to engage with customer to uncover future needs, suggest creative ideas.

- Strong interest in both operations, and account interface.

- Ability to work constructively with various functional groups within Yusen Logistics.

- Desire to accept key customer service manager responsibility.

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