日邮物流（中国）有限公司 招聘 Key Customer Service Manager 客服经理
船舶人才网
发布时间: 2017/2/25 8:08:24
文章来源:中国船舶人才网
日邮物流（中国）有限公司是世界的500强航运企业之一——日本邮船株式会社（NYK）在中国开设的全资子公司。日邮物流（中国）有限公司于2000年进入中国。经过多年发展，目前共投资设立了17家分公司，
8家办事处，已经成为拥有千余名员工的大型物流公司。总公司设在上海，并在广州、福州、厦门、深圳、珠海、武汉、天津、北京、青岛、大连、苏州、无锡、南京、宁波、杭州等地设有分公司及办事处。公司为不同的客户设计专门的物流方案，依托其全球海陆空物流网络及先进的仓储物流设施，成为在各类产品的仓库派送、集运和物流领域里的佼佼者。公司拥有一支年轻，精力充沛，充满活力的员工团队；他们工作严谨，服务专业。公司非常注重员工的培养，通过提供团队培训、外部培训、员工自我培训计划相结合的培训机制，培养一专多能、自主思考的员工。企业的专业服务源于每位员工的专业素质。公司诚挚的欢迎有志者加入我们的团队。
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| 岗位类别： | 客户服务类 | 工作地区： | 上海市 |
| 行业： | | 年龄要求： | 18-45岁 |
| 学历： | 本科 | 招聘人数： | 1名 |
| 工作经验： | 不限 | | |
职位描述:
Job Responsibility:
- Daily trucking report combining, counterchecking, submitting and troubleshooting;
- Bi-weekly charge list combining, counterchecking, submitting and troubleshooting;
- SOP updating;
- New service (new trade lane, new shipping mode for current trade lane, etc) pricing and quotation sheet updating;
- KPI monitoring and quarterly presentation to Jakks USA;
- Sheet - “Question Sharing Platform for Jakks Project” updating and pending issue trailing;
- Official holiday notice and duty list preparing and releasing;
- Customer complain handling;
- Regular internal conference and review arranging;
- Regular meeting with customer.
- Develop and maintain good relationship with assigned customers;
- Coordination between operation and customer to ensure business success;
- To receive and clarify customer requirements clearly, both technical and commercial;
- To communicate customer to the appropriate OPS group for their review and proposed action plan
- To lead quotation process with solution, freight forwarding and contract logistics department;
- Analysis operation performance, responsible for KPI measurement and management
- To receive from OPS group P&L results for assigned customer and pursue ways to improve P&L
- To facilitate the exchange of information between customer and OPS with a satisfactory resolution
- To drive for operation excellence and cost saving program.
- Responsible for AR of the assigned customer
Job Requirement:
- At least 3 to 5 years operation experience of international freight forwarding.
- Good understanding of transportation processes to include China domestic transportation, international air and International Ocean.
- Strong ability in spoken and written Chinese and English in order to communicate effectively with both Chinese and non-Chinese customer base.
- ability to manage multiple accounts.
- Ability to engage with customer to uncover future needs, suggest creative ideas.
- Strong interest in both operations, and account interface.
- Ability to work constructively with various functional groups within Yusen Logistics.
- Desire to accept key customer service manager responsibility.
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