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赫伯罗特船务(中国)有限公司深圳分公司 招聘 订舱客服Coordinator, Customer Services Booking

船舶人才网 发布时间: 2017/2/25 8:08:08 文章来源:中国船舶人才网

德国集装箱班轮公司,从事欧美等主要航线的集装箱运输业务。
Hapag-Lloyd (China) Shipping Ltd Shenzhen Branch
岗位类别:船体结构主管/建造/工程师 工作地区:深圳市
行业:年龄要求:18-45岁
学历:本科招聘人数:2名
工作经验:不限
职位描述:
Duties:Adhere to CS Booking Coordinators etiquette on phone manner, customer enquiries, handling complaints, problem solving and communication with both internal and external customers.
Ensure all bookings be completed in FIS as per the company booking guidelines and policies, included but not limited to timely and correct rate retrieval, timely D&D advice to customers, timely vessel balancing, pre-assign Mtd number, VPC cut-off compliance/restriction, ACI/AMS manifest booking requirements, COD/COV, rework, e-booking, SOC, special cargoes, return shipment, unclear Customs clearance shipments at destination, etc
Adhere to CS Key Performance Indicators.
Ensure timely resolution on RA issues.
Adhere to the stipulated CS code of conduct.
Adhere to effective team spirit and resolve miscommunication efficiently.
Support the Customer Service Booking Senior Coordinator on identifying and resolving problems.

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