职位描述:Job Responsibility:- Daily trucking report combining, counterchecking, submitting and troubleshooting;- Bi-weekly ge list combining, counterchecking, submitting and troubleshooting;- SOP updating;- New service (new trade lane, new shipping mode for current trade lane, etc) pricing and quotation sheet updating;- KPI monitoring and quarterly presentation to Jakks USA;- Sheet - “Question Sharing Platform for Jakks Project” updating and pending issue trailing;- Official holiday notice and duty list preparing and releasing;- Customer complain handling;- Regular internal conference and review arranging;- Regular meeting with customer.- Develop and maintain good relationship with assigned customers;- Coordination between operation and customer to ensure business success;- To receive and clarify customer requirements clearly, both technical and commercial;- To communicate customer to the appropriate OPS group for their review and proposed action plan- To lead quotation process with solution, freight forwarding and contract logistics department;- Analysis operation performance, responsible for KPI measurement and management- To receive OPS group P&ampampL results for assigned customer and pursue ways to improve P&ampampL- To facilitate the exchange of information between customer and OPS with a satisfactory resolution- To drive for operation excellence and cost saving program.- Responsible for AR of the assigned customerJob Requirement:- At least 3 to 5 years operation experience of international freight forwarding.- Good understanding of transportation processes to include China domestic transportation, international air and International Ocean.- Strong ability in spoken and written Chinese and English in order to communicate effectively with both Chinese and non-Chinese customer base.- ability to manage multiple accounts.- Ability to engage with customer to uncover future needs, suggest creative ideas.- Strong interest in both operations, and account interface.- Ability to work constructively with various functional groups within Yusen Logistics.- Desire to accept key customer service manager responsibility.