Main responsibility -Elec. ts and related management software sales demonstrations as assistant, -Software installation, commissioning, training on ship as assistant -Project follow up order receive to the end of guarantee -Coordinate with shipyard, HQ and supplier to ensure the shipment on time and the quality meet with the requirement. - Coordination in technical support, answer technical questions and provide remote support via phone. -Manage/handle customer complains -Maintain the good communication with existed customers. Introduce our value-added service to customers, push and carry out our service contract -Work closely with our sales and application team members to build up the reliable impression in the market - Requirements:Major in communication and Navigation at maritime college or universityOver 1 years experience in shipyard or at the ship industry field and marine field are top-priority and graduating-students are also be considered客服工程师主要责任：能协助船东做好电子海图的管理，包括安装、试运行、上船培训等能跟踪订单，有能力与船厂、代理和供货商等进行有效沟通能提供一定的技术支持，能直接或通过电话帮客户解决技术问题以优质的售后服务与客户群保持联系，能进而发展新的合同能和我们的销售团体融合在一起，建立可靠的销售市场航海学校主修航海，驾驶专业者优先；有1年以上船厂，船舶工业或海事领域工作经验者优先，应届毕业生也可